***This position is based out of North Brunswick, NJ.

Are you a positive, energetic individual with experience in logistics customer service? We are seeking a Client Account Manager to join our team. This role involves managing day-to-day order operations for clients who ship to major retailers and boutique/e-commerce customers.

Responsibilities:

Own a portfolio of 4-6 brand accounts.
Cultivate strong client relationships.
Provide ongoing client management support.
Empower clients on self-service practices.
Coordinate with internal teams for order fulfillment.
Monitor daily orders and ensure timely service.
Address customer inquiries promptly.
Manage error processing, reporting, and remediation.
Research transportation options and costs for clients.
Assist with client requests on-site as needed.

Qualifications:

4-6 years of customer service experience.
1-2 years of 3PL and logistics client service preferred.
Proficiency in MS Excel and computer systems.
Excellent verbal and written communication skills.
Attention to detail and strong time management skills.
College education preferred; Salesforce experience a plus.
CRM, ERP, and Hazmat knowledge/certification a plus.
Industry experience in beauty, apparel, or related consumer products preferred.

Additional Requirements:

Strong analytical and problem-solving skills.
Ability to think strategically and go above and beyond for clients.
Positive attitude, exceptional soft skills, and strong work ethic.

If you are ready to take your client management skills to the next level, apply now and be part of our dynamic team. Please submit your resume and cover letter detailing your relevant experience.

We look forward to welcoming you to our team!

Qualifications

Behaviors

Preferred

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Functional Expert: Considered a thought leader on a subject

Motivations

Preferred

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Goal Completion: Inspired to perform well by the completion of tasks
Self-Starter: Inspired to perform without outside help
Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

Experience

Preferred

Customer Service Experience, with 3PL and logistics background
Bachelor's Degree Preferred
Attention to Detail, excellent time management, accuracy ane efficiency in daily operations
Excellent verbal and written skills with a natural flair for customer service
Strategic thinker with exceptional analytical skills, able to navigate complex challenges and find effective solutions
Retail industry experience, specifically in beauty, apparel, or related consumer products, is a plus
Salesforce experience strongly preferred
Strong knowledge of warehouse operations, with 1-2 years of experience strongly preferred
Experience with Ulta, Target, Kohls, or other major retailers is a plus

work with major retailers Sales Jobs

Client Account Manager