Please note that the salary range shown above is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment.

Who We Are: Mohawk Global is a 300 person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here.

We pride ourselves in being a highly employee-centric organization that truly puts our people (and customers) first! At Mohawk, these aren’t just words, they are demonstrable values that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past eleven years…see what our people have to say about us here: Mohawk Global - A Great Place to Work!

Position Summary:

Mohawk Global is currently seeking a General Manager for our Cleveland, OH office. The General Manager develops and fosters an innovative, solutions-oriented and adaptable work environment that promotes exceptional employee engagement and provides unmatched customer service in all areas of Mohawk’s rapidly growing business. In addition to leading the growth, development and success of Mohawk’s international operations team in our Cleveland office, the General Manager will be responsible for supporting our sales teams by identifying and developing prospective clients in the area to expand Mohawk’s market share.

Essential Duties & Responsibilities:

Provide overall leadership in areas of operational performance, P&L management, customer relations, continuous improvement and staff development
Deliver clear expectations with regards to the role and direction of your teams (Import, Export) and instill a positive work environment that is challenging and engaging
Assist the sales team by identifying and developing prospective clients in the Cleveland area
Regularly nurture relationships with agents and suppliers
Oversee rates and quotes and the overall billing process
Negotiate rates and services with various service providers at the local level
Establish departmental goals and measure performance by tracking of goals; streamline and improve on current procedures to create greater efficiencies
Ensure Mohawk import and export compliance with all regulatory government entities (US CBP, US Department of Commerce, TSA, FDA, and all OGAs)
Build teams who are driven to speak with Mohawk customers and providers to provide white glove, solutions-oriented customer service
Coordinate with counterparts in other offices to produce profitable results on joint freight programs (Far East LCL consolidations, A/F consolidations, etc.)
Define, implement and drive logistics initiatives and ensure adherence (i.e., use of strategic partners, pricing strategy, reporting, quoting tools and methods, etc.)
Ensure corporate brokerage initiatives are adhered to (i.e., customs compliance procedures, use of CargoWise and other tools)
Provide ongoing training and guidance to staff in all areas of operations to enhance customer service capabilities and overall logistics knowledge
Support corporate goals regarding business methods and processes
Design and provide reports for internal and external purposes
Audit files for accuracy and ensure rating of files is done correctly
Partner with corporate leaders, entry services and sales to ensure branch performance is aligned with corporate goals
Promote and continuously improve a working knowledge of compliance

Desired Skills/Experience:

10+ years of experience in international freight forwarding and customs brokerage
5+ years of experience in a management/supervisory role
Excellent interpersonal and communication skills, verbal and written
Bachelor's Degree in Supply Chain Management, Logistics Transportation, Data Analytics, Business, Communications or other related field of study preferred
Possess an analytical ability to gather and summarize data for reports and correspondence
Has ability to motivate staff to achieve common goals. Possess and ability to maintain a cooperative work environment
Ability to maintain sound judgment and sensibility during stressful and demanding situations
Ability to view business impacting factors/decisions both holistically and strategically

Employee Characteristics:

Responsible, hard working, self-starter
Ability to delegate, prioritize and balance staff workload
Ability to find solutions to various problems
Effective planning, assessing and executing abilities
Possess an ability to fairly evaluate and constructively promote staff progress and growth, through regular one-on-ones and performance evaluations

Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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General Manager (Freight Forwarding)