Account Manager

The Company

LRS is the industry leader in providing innovative and environmentally responsibly waste and recycling solutions. Our team delivers exceptional service and value through relentless commitment to customer satisfaction and preservation of the environment. Through our safe and innovative approach to waste diversion, LRS thrives on the passion and innovation of our employees to preserve and sustain the beauty of the towns, neighborhoods, and communities that we serve.

We are excited to hire candidates that align with our Vision and Values: To become the safest, most innovative waste recycler in the world by redefining the way the world views waste.

Live Safety ● Serve with Passion● Innovate Relentlessly ● Engage with Integrity

Build Community ● Be Accountable

Position Summary

The Account Manager will be responsible for driving revenue growth by proactively managing and retaining relationships with existing mid-sized customers within an assigned territory. The Account Manager will achieve this by increasing penetration of LRS’s full suite of services, fostering long-term customer loyalty, and negotiating profitable service agreements.

Reports To

Customer Retention Leader

Responsibilities

Maintain and grow existing customer relationships by providing exceptional service and building long-term loyalty.
Utilize Salesforce daily to schedule and document activities, develop detailed customer profiles, and track progress.
Effectively communicate LRS’s value proposition and unique selling points to close business and overcome objections.
Negotiate, update, and renew customer service agreements for account profitability.
Stay current on market and competitive trends to anticipate customer needs.
Meet regularly with sales leadership to review activity and opportunities.
Develop industry and company knowledge for targeted revenue growth.
Support company pricing initiatives by proactively communicating with customers.
Respond swiftly to cancellation requests and maintain accurate customer information and contract expiration dates.
Collaborate with the Operations team to address customer service issues.
Build relationships by participating in company events and industry networking opportunities.

Minimum Qualifications:

High school diploma.
Valid driver’s license.
Ability to travel as required.

Preferred Qualifications:

Bachelor’s degree.
1 year of experience in account management, sales, or customer service, ideally in the waste or a business services industry.
Proven history of exceeding sales targets and building strong customer relationships.
Excellent communication, negotiation, and people skills.
Proficient in Salesforce or similar CRM platform and MS Office Suite.
Self-motivated, organized and detail oriented with a strong work ethic.
Strong analytical and problem-solving skills.

Physical Demands / Environmental Factors

This is a fast paced and dynamic role that requires a high level of energy and a positive attitude. It is a collaborative environment with a team of experienced professionals who are passionate about sales and sustainability.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Lakeshore Recycling Systems is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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Account Manager