About Us
Logistics is broken. Let's fix it.
We are a group of engineers, product designers, and customer champions applying the most transformative technology of our times, AI, to one of the largest industries in the world, logistics. In our prior lives, we have built multi-billion dollar companies with products that delighted thousands of merchants and powered billions of dollars of commerce.
We are looking for intelligent, driven people with insatiable curiosity and a desire to make an impact. If you’re excited to work with AI that can reason and take action, like humans, in one of the most complex industries in the world — apply below.
Overview
We are seeking an experienced, results-driven leader to partner with freight brokerages across the country, ensuring a seamless integration of Augment with their existing systems and workflows.
The Customer Success Leader will act as a trusted strategic advisor to brokerage clients, overseeing integrations, optimizing AI adoption, and ensuring our platform drives maximum efficiency in their operations. This role requires a strong background in brokerage operations, freight technology, and process automation, along with experience leading large-scale customer integrations.
What You’ll Do
- Work directly with freight brokerages, 3PLs, and carriers to integrate Augment with their TMS and operational systems.
- Guide brokerages through the AI adoption process, ensuring a smooth transition and long-term success.
- Analyze brokerage workflows and processes, identifying inefficiencies and opportunities for AI automation.
- Develop and execute integration playbooks to help brokerages scale their use of Augment.
- Monitor customer success metrics, including platform adoption, efficiency gains, and overall satisfaction.
- Collaborate closely with engineering and product teams to refine integration processes based on real-time customer feedback.
- Lead training sessions and onboarding programs for brokerage teams to maximize platform effectiveness.
- Serve as the main point of contact for brokerage leadership, ensuring alignment on business goals and technology needs.
Experience
- Proven track record of leading successful TMS integrations and workflow optimizations.
- Deep understanding of freight brokerage operations, load planning, carrier management, and process automation.
- Experience collaborating cross-functionally with engineering and product teams to improve customer-facing technology.
- Strong relationship-building skills, with the ability to influence C-level executives and brokerage leadership teams.
What We’re Looking For:
- Freight Brokerage / 3PL Experience (10+ years preferred)
- TMS Integration & AI Automation Experience (5+ years)
- Enterprise Customer Success & Adoption Strategy
- Candidates must be located in the Chicago area and be willing to travel up to 50% of the time
Bonus Points For:
- Experience scaling AI or automation in logistics
- Lean, Six Sigma, or operational improvement expertise
- Background in both product and operations strategy
Compensation and Benefits
- Competitive Salary + Stock Options
- Comprehensive Health, Vision, and Dental Benefits
- Flexible PTO
- On-site Gym
About Augment
At Augment, we set out to create a fully autonomous AI platform that streamlines operations and reclaims the human element in logistics. Our founders recognized a pattern: talented professionals were stuck handling manual data entry, phone calls, and repetitive tasks, instead of focusing on high-impact problem-solving and strategic decision-making.
That insight became our mission—to free logistics professionals from busywork so they can focus on what truly drives business growth. Augment isn’t just about efficiency; it’s about transforming an entire industry by empowering teams with AI-driven solutions that make logistics smarter, faster, and more adaptive.
Join us on this journey!
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status. Augment is committed to providing reasonable accommodations for candidates with disabilities through the hiring process.
