OVERVIEW:
The Manager of Corporate Engagement – LLA Placement Success will serve as an important member of Year Up United’s Corporate Engagement function, which works to secure high quality, work-based experiences for all Year Up United students and to develop partnerships with major corporations nationwide. As Placement Success Manager (PSM), you will facilitate day-to-day interactions between Year Up United interns and corporate partner staff, ensuring a successful internship experience for all parties. The PSM will support performance for an assigned group of students and serve as the main point of contact for supervisors to help interns convert to employment and yield partner retention and satisfaction.
Reporting to the Director of Corporate Engagement – LLA Placement Success, the PSM will partner closely with colleagues to translate account strategy documents into action, implement solutions grounded in our service standards that solve business challenges for the partner, and even co-selling as needed. The PSM will serve as the “in-house expert” on the ingredients required for a successful placement, as well as the “air traffic control or command center” that ensures all functions are playing their roles accordingly. When done well, both students and partners mutually benefit from the experience.
To be successful in this role, you will be adept at communicating across a variety of audiences and will have experience working with internships or similar programs either from the educational side or the corporate side and understand how to bridge each environment. As an ideal candidate, you will leverage strong judgment, demonstrate strong organizational skills, and take pride in your ability to bring clarity to ambiguous or complex situations.
In keeping with Year Up United’s values, the PSM will also have the opportunity to interact with students and participating in building a positive educational environment.
KEY RESPONSIBILITIES:
LLA Placement Success
- Serve as relationship manager with LLA supervisors after internship sales have been confirmed for an assigned group of accounts that range in complexity, size, and maturity stage; partner with account leads in market to retain or expand account.
- Communicate regularly with and coach assigned interns to support performance.
- Provide responsive and high-quality customer service to each group in pursuit of KPIs related to account renewal and expansion in market, satisfaction for all involved customers/clients/intern, additional placements, intern retention, and conversion to hire.
- Manage against engagement scopes of work in account plans, meet standards of service for assigned accounts; flag non-standard activity, intern performance issues, or other risks; triage to solve.
- Solve challenges and make judgment calls related to student performance on internship; work in partnership with Program Managers to ensure they drive the development of performance improvement (EPIC) plans for interns, gathering feedback from interns and managers.
- Implement internship onboarding activities including background checks, drug screens, applications.
- Coordinate collection of internship information and manager orientation; ensuring students understand key logistics.
- Run internship readiness workshops to build rapport and cover logistics with interns as needed.
Project Management and Data Reporting
- Oversee matching process for assigned interns. Analyze students strengths and decide on appropriate placement based on pattern recognition, partner needs, etc.
- Refer to matching playbooks to drive toward decisions via facilitation of conversations, data collection, timeline alignment, and communications to colleagues.
- Own combination of project management and final decision making for matching and communications process so all parties understand statuses
- Gather pre-matching info from program (will already have from CE colleague).
- Achieve on-time onboarding for all interns.
- Meet billing readiness (in conjunction with account leads and/or RevOps) to collect revenue on time.
- Track, analyze and report out on performance status across the internship portfolio (based on ongoing feedback, supervisor/intern survey responses, and other performance data); surface trends.
- Ensure the accurate, on-time completion of timesheets and status reports weekly in alignment with the online student contract. Add absences, lates, etc. into contract.
- Follow conversion processes specific to account sourced from Account Directors’ playbooks.
- Drive and track account-specific conversion processes and work with partner HR or staffing agencies to ensure interns complete paperwork and process as needed and/or work with YPP.
- Enter employment records in Salesforce for intern conversions.
- Engage in knowledge transfer for non-converted interns and collaborate with central career services.
Site Team/Learning Community Member
- Join and sometimes facilitate sessions with students
- Participate in staff meetings and trainings
QUALIFICATIONS:
- 3+ years of experience in a corporate or business setting
- Experience in developing and maintaining relationships toward outcomes
- Past work with young adults in a learning or professional environment
- Demonstrated knowledge managing a CRM; Salesforce.com experience strongly preferred
- Strong organizational and time management skills with exceptional attention to detail
- Excellent interpersonal, oral, and written communication skills
- A professional and resourceful style with the ability to work independently and as a team player, to take initiative and manage multiple tasks and projects at a time
- Comfortable with ambiguity, and proactive in taking the lead when opportunities arise
- Ability to plan, introduce and lead processes toward a decision-making
- Proficiency with Microsoft Office applications especially Word, Excel, Outlook and PowerPoint
- A passion for working with young adults, an unshakable belief in their potential, and a strong commitment to the mission of Year Up United
- Understanding of the Opportunity Divide and its drivers
- Commitment to diversity, equity, inclusion, and belonging
Salary: $68,640-$85,000
- For transparency, you can view the regional salary structure here.
COMPENSATION & BENEFITS:
- Year Up United has established salary ranges for each of our sites, which allows us to pay employees competitively, equitably and consistently in different geographic markets. For roles in which the location is listed as flexible, the range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations. Salary offers take into account a candidate’s skills, experience, and location. Your recruiter can share more about the specific salary range for your location during the hiring process.
- Benefits: Comprehensive healthcare options and dental coverage; 401(k) match for eligible participants.
- Vacation: Earn three weeks paid vacation in first year of employment; four weeks after initial year.
- Professional Development: Funds available to support staff in achieving career objectives ($2,500 per year)
